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Booking & Salon Policies

At Charisma by Anyce, every appointment is designed to be a luxury, personalized experience. To ensure consistency, professionalism, and respect for all clients, please review the following policies before booking.

💳 Booking & Deposits

  • A non-refundable deposit is required to secure all appointments.

  • Deposits go toward your total service cost.

  • The remaining balance must be paid at the time of your appointment using accepted payment methods.

 

🚫 All Sales Final

  • All bundle purchases are non-refundable.

  • Deposits are non-refundable.

  • Once you leave your appointment, no refunds will be issued under any circumstances.

Your satisfaction is very important. Please ensure you are fully satisfied before leaving.

                                              ✨ Satisfaction Guarantee

If you experience any concerns, you must contact me within 48 hours of your appointment. I am more than willing to correct any issues within that timeframe.

 

🔄 Rescheduling & Cancellations

  • I understand that life happens—please communicate accordingly.

  • You must notify me before the day of your appointment to reschedule.

  • Same-day reschedules will result in a $10 rescheduling fee.

  • Same-day cancellations will be treated as a no call / no show.

Deposit Exception

If I need to cancel or reschedule due to unforeseen circumstances, your deposit will be transferred to a new appointment or refunded if necessary. I always strive to show up for my clients on time and prepared.

🚫 No Call / No Show Policy

  • Failure to show up without communication will be considered a no call / no show.

  • A 50% service payment upfront will be required to book again.

  • After two (2) no call / no shows, you will be prohibited from booking future appointments.

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⏰ Late Policy

  • A 10-minute grace period is allowed.

  • After 10 minutes, a $10 late fee will be added for every additional 10 minutes.

  • After 30 minutes, your appointment will be cancelled.

 

🧼 Hair Prep

To ensure the best results:

  • Washing services are currently not provided while I finalize my new location.

  • Please arrive with your hair freshly washed and blow-dried.

                                                        Bundles

  • If you wash your bundles beforehand, they must be completely dry before your appointment.

 

👩🏽‍🦱 Guests 

  • No extra guests are allowed.

  • The only exception is a minor receiving a service, accompanied by one adult.

 

Child Pickup 

  • Children must be picked up within 10 minutes after service completion.

  • A $15 late fee will apply after 10 minutes.

  • After 30 minutes, you will be restricted from future bookings.

 

👜 Personal Belongings

  • Large bags will be safely stored during your appointment to maintain a clean, organized space.

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💁🏽‍♀️ Hair Disclaimer

  • Results may vary depending on the quality of hair used.

  • I am not responsible for issues with hair not purchased through Charisma by Anyce.

 

⏳ Service Timing

  • All service times are estimates and may vary.

  • Please plan accordingly and avoid scheduling tight commitments immediately after your appointment.

 

📸 Media Consent

Photos and videos may be taken for promotional purposes. Please notify me prior to your service if you prefer not to be recorded.

 

🚫 Right to Refuse Service

Charisma by Anyce reserves the right to refuse service to anyone who is disrespectful, repeatedly late, or does not follow salon policies.

 

 Thank you for choosing Charisma by Anyce. Your time, trust, and experience are always valued. ✨

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